Kowalski's Markets COVID-19 Updates

We're All in This Together

A message from the Kowalski family and the Kowalski’s team:

First and foremost, we want to say a heartfelt thank you to our employees for the resolve, dedication, bravery and compassion they’ve shown every single day while putting themselves on the front line of the fight against COVID-19. Not one of us could ever have predicted a virus would put us all in such a predicament as we are facing now. Our consumers, employees and vendor partners have rapidly responded to address COVID-19 to keep us all as safe as possible while supplying us all with the products we need right now.

From the beginning of the COVID-19 pandemic, we moved quickly to respond to the ever-changing environment and prioritized safety and cleanliness in our stores. Given the recent spikes across the country and our desire to keep the public safe while keeping businesses open and operating, we believe requiring masks or face shields for everyone in our stores (employees, vendors and customers) is in the best interest for everyone's safety. We understand there are a variety of opinions about masks; however, the CDC and other health experts are aligned on the benefits of facial coverings in reducing the spread of COVID-19. 

We are so thankful for all of our loyal, valuable customers and want you to know we are all in this together!

What Additional Steps Have We Taken?

  • Continue to follow all CDC social distancing guidelines.
  • We continually govern with employees about important health, hygiene, cleaning and sanitation practices.
  • A face covering is required to be worn in our stores per Governor Walz's order. If you need a mask, please ask and we would be happy to give you one. If a mask will not work, we have face shields for sale for $1. If neither of those are options for you, we also offer online ordering for delivery or curbside pickup. Thank you for helping to protect our employees and customers. Washable, reusable face masks are easy to make at home with just a piece of cloth and 2 hair elastics or rubber bands. Click here to view the Surgeon General’s 45-second-long DIY face mask tutorial.
  • We are using every other checkout lane to ensure social distancing can be accomplished for all stakeholders.
  • We are supplying our front end employees with easier access to handwashing stations, plus other protective equipment (i.e. gloves).
  • We are continuing the frequency of cleaning and sanitizing surfaces that are touched regularly (by both employees and customers), including but not limited to doors, counters, door handles, stairway and bathroom handrails, phones, time clocks, ATMs, radios and headsets and other hard surfaces.
  • We are continuing the frequency of cleaning and sanitizing cash registers, keyboards, credit card machines and check writing stations at the front ends and sanitizing the hard surfaces of the checkouts that make contact with customers’ food.
  • Our front end employees are sanitizing customer carts, handi-carts and baskets after each use.
  • We have installed temporary plexiglass separators at the checkouts to specially protect our cashiers, carryouts and customers.
  • We are extending wage and overtime increases to all hourly employees until October 3.
  • We are ensuring employees are getting adequate days of rest and are scheduled for manageable shifts.
  • Currently, we are not limiting the number of customers that may be in the store at a time. However, if at any point store management feels a store is too crowded, they may ask customers to wait outside until the level of shoppers returns to a more reasonable level.

What Can You Do?

  • Help us keep our employees safe. Maintain social distance with employees at all times.
  • Shop only as frequently as necessary. Consolidate shopping trips for your entire household.
  • Shop as quickly as possible to reduce the time spent in the store.
  • Please limit your party to just one member per family or household whenever possible.
  • A face covering is required to be worn in our stores per Governor Walz's order. If you need a mask, please ask and we would be happy to give you one. If a mask will not work, we have face shields for sale for $1. If neither of those are options for you, we also offer online ordering for delivery or curbside pickup. Thank you for helping to protect our employees and customers. Washable, reusable face masks are easy to make at home with just a piece of cloth and 2 hair elastics or rubber bands. Click here to view the Surgeon General’s 45-second-long DIY face mask tutorial.
  • As much as possible, touch only the products you plan to purchase. If you need assistance with selecting an item, such as an item of produce, we are happy to help.
  • If you’d like to use them in the store, please bring your own sanitizing wipes, which are in short supply due to FEMA needs. We will supply them if possible.
  • As much as possible, please shop during off-peak hours. 5-8 p.m. are typically the least busy.
  • Avoid shopping between 6-8 a.m. each day so those most vulnerable to the illness, particularly the elderly and immunocompromised, can shop safely. This enables them to shop immediately after the store has been completely sanitized and stocked and when it is typically least busy.
  • For some products, we encourage you to only buy what you need. Our supply chains are strong, and we are working diligently to ensure that the products you are looking for are there for you when you come in.
  • Shop online. Click here for delivery and curbside pickup options from our partners at Shipt and Kowalski’s On the Go.

As always, we continue to give support to our community food bank network at Second Harvest Heartland, and we have increased our ongoing support of the Boys & Girls Clubs of the Twin Cities to help provide family meals during this difficult time.

Every day we continue to monitor this situation and how it might impact our employees and customers. We will develop additional steps as the need arises so that we can continue to effectively protect all stakeholders, and we will continue to work closely with and follow recommendations issued by Governor Walz’s office, the CDC, the Minnesota Department of Health, the Minnesota Department of Agriculture and the USDA.